Return & Complaint

cancellation policy

Right of Withdrawal for Consumers

The right of withdrawal is available exclusively to consumers (any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity).

returns

Please address your returns exclusively to:

FONTEINO OÜ , c/o WO-WE Farben und Beschichtungen GmbH
Lahnweg 5
35232 Dautphetal

If you want to complain about defective goods, please send us a few pictures of the shipment you received and write your order number. Then we can find a solution. You are welcome to contact us via the contact form .

sample cancellation form

If you would like to return your order, please fill out the form we sent you and send it back with your package.

right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period shall be 30 days from the day

on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item;
on which you or a third party other than the carrier designated by you took possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;
on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal , you must inform us (FONTEINO OÜ, c/o WO-WE Farben und Beschichtungen GmbH, Lahnweg 5, 35232 Dautphetal, telephone number: 06461/9265411, email address: sales@fonteino.com) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately 50 EUR.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;
for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

For more information on the subject of revocation, please see our Terms and Conditions.